Frequently Asked Questions

Frequently Asked

Questions

Frequently Asked Questions

Are stairlifts safe to use? 

Yes, every stairlift we install are designed with safety as a top priority. They come equipped with features such as seatbelts, sensors, and smooth start/stop mechanisms to ensure a secure ride.

Can stairlifts be installed on any type of staircase? 

Yes, our stairlifts can be installed on straight, curved, or even outdoor staircases. There are various models available to accommodate different configurations, ensuring accessibility for all homes.

How long does it take to install a stairlift?

Typically our stairlifts take 1 to 2 hours to install, with more complex installations taking 4 to 5 hours. After installation, our Engineer will guide you through the easy controls as well as answer any questions you may have.

How much does a stairlift cost?

The cost of a stairlift can vary depending on factors such as staircase layout, features, and installation requirements. Each stairlift is tailor-made to fit our customers' needs and requirements. Our trained surveyors can carry out an assessment and give you an accurate quotation.

How much space is needed for a stairlift?

Typically, a stairlift requires about 30 inches of clearance width-wise on the staircase. However, this can vary depending on the specific model and configuration. One of our fully trained surveyors can assess your staircase to ensure a lift is possible.

Do stairlifts use a lot of electricity?

Safe Mobility's stairlifts don't use a lot of electricity; typically they use around the same amount of electricity as a small television on stand by (Might add Kwh per year of curve 35kwh per year/straight 23Kwh per year.

How do I choose a stairlift?

Different models of stairlifts suit each persons needs, we can assess your personal requirements to ensure the right stairlift is fitted, this includes straight and curve models and seated indoor or outdoor models.

Once you've decided to get a stairlift, the next step is choosing the correct model for you. This will depend whether your staircase is straight or curved. It's always best to speak with a specialist but if you know somebody who owns a lift, have a chat with them too.

How fast do stairlifts go?

A stairlift's speed is quite slow, traveling up to a maximum rated speed of 0.15 meters per second (0.34 mph) this ensures a safe, comfortable ride.

Do you offer customer support?

Absolutely, at Safe Mobility, we are committed to being a customer-centric business. We offer comprehensive support, both before and after your purchase. Our dedicated team is here to assist you every step of the way, ensuring that your mobility needs are met with the highest level of care and attention.

What happens if I need repairs or maintenance for my mobility equipment?

We provide full-service repair and maintenance for all the products we sell. Simply contact our customer support team, and we'll schedule a technician to assist you promptly.

Do you provide free consultations to assess my mobility needs?

Yes, we offer complimentary consultations to assess your unique mobility requirements. Our experts will visit your home and work with you to understand your unique needs, answer any and all questions you have, and recommend the most suitable solutions.

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